Frequently Asked Questions
Everything you need to know about your JOYOR experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do you offer a warranty on sports equipment?
Yes, all JOYOR products come with a 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for gear?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return label.
Are your products suitable for professional athletes?
Absolutely. Our gear is designed to meet high-performance standards, making it suitable for both professional athletes and fitness enthusiasts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.